Shipping policy

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[Beauty Brand Name] Independent Site Logistics Policy (U.S. Exclusive)

Effective Date: January 8, 2026 | Applicable Scope: Beauty orders within the contiguous United States and U.S. territories (Puerto Rico, Guam)

I. Order Processing & Shipping Timeframes

  1. Regular Orders: For beauty orders paid before 3:00 PM (EST) Monday to Friday, same-day shipping applies; orders placed after this time, on weekends, or public holidays will be processed on the next business day.
  2. Pre-order/Limited-Edition Items: The estimated shipping time is indicated on the product detail page. If shipping is delayed, a $5 beauty coupon (valid for 30 days) will be automatically issued.
  3. Special Notes: Liquid and spray beauty products must comply with Transportation Security Administration (TSA) packaging standards. Processing time may be extended by 1 business day without affecting the total delivery duration.

II. Delivery Services & Shipping Fee Rules (U.S. Domestic)

Delivery Service Timeframe Shipping Fee Applicable Scenarios
Standard Ground (USPS Ground) 3-5 business days $4.99 for orders < $50; Free for orders ≥ $50 Regular beauty products (lipstick, eyeshadow, face cream, etc.)
2-Day Delivery (UPS 2nd Day Air) 2 business days Fixed $10.99 per order Urgent beauty needs (e.g., wedding makeup, travel-sized products)
Next-Day Delivery (FedEx Overnight) 1 business day Fixed $22.99 per order Cutoff time: 12:00 PM (EST); extended by 1 day for remote areas
In-Store Pickup Available within 24 hours of ordering Free Available at 300+ partner beauty counters nationwide

Important Notes:

  1. For Alaska and Hawaii, a $3.5 surcharge applies to Standard Ground shipping. 2-Day and Next-Day Delivery are not available in these regions.
  2. Liquid and spray beauty products are not eligible for Next-Day Delivery; only Standard Ground and 2-Day Delivery are available.

III. Shipment Tracking & Notifications

  1. A tracking number will be generated within 30 minutes of shipping, synced to the order detail page, and a notification will be sent via email/SMS.
  2. You can track the real-time package status through the "Shipment Tracking" portal on our independent site or via the USPS/UPS/FedEx official websites.
  3. If there is a delay or detention of the package, our customer service will take the initiative to contact you and assist with follow-up, providing a solution within 24 hours at the earliest.

IV. Beauty Product Return & Exchange Logistics Instructions

  1. Return Timeframe: Returns can be requested within 30 days of receipt. Products must be unopened, unused, and in original packaging (no returns for opened/used products due to personal reasons).
  2. Shipping Fee Responsibility:
    • Quality Issues (e.g., leakage, damage, wrong item shipped): The store covers round-trip shipping fees and provides a free return label.
    • Personal Reasons (e.g., dislike, wrong shade): The buyer is responsible for return shipping ($4.99 per order), which will be deducted automatically from the refund.
  3. Exchange Policy: Exchanges for the same beauty product (different shade/size) are allowed. Exchanged items will be shipped for free with the same timeframe as Standard Ground.

V. Beauty Product Logistics Restrictions

  1. Prohibited Items: High-alcohol perfumes (alcohol content > 70%) and flammable/explosive sprays are not eligible for delivery.
  2. Temperature Control Protection: During summer (June-August), free ice packs will be added for heat-sensitive beauty products (e.g., face creams, serums) with no additional charge.
  3. Packaging Reinforcement: Liquid beauty products are packaged with leak-proof foam and shockproof cartons. The damage rate is less than 0.5%, and full replacement or refund will be provided for damaged items.

VI. Liability Definition & Customer Support

  1. Lost/Damaged Packages: Provide clear photo evidence within 48 hours of receipt. After verification, the store will arrange replacement or full refund within 24 hours.
  2. Policy Changes: Adjustments will be announced on the homepage of the independent site 7 days in advance. New orders will follow the updated policy, while existing orders will be fulfilled per the original policy.
  3. Customer Support Contacts: